Shipping policy

Thank you for shopping with Heart Cadence!

Processing Time

Each item is made to order with care and purpose. During new product launches, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping

Once your order has shipped, you’ll receive a confirmation email with tracking information. Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery after shipping:

● Standard Shipping: 3–7 business days (U.S.)

Order Accuracy

Please ensure your shipping address is correct before placing your order. Heart Cadence is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.

Lost, Stolen, or Delayed Packages

Once your order has been shipped and tracking information has been provided, responsibility for delivery rests with the shipping carrier. Heart Cadence is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.

If you experience a delivery issue, we recommend contacting the shipping carrier directly to file a claim or request assistance. While we are happy to provide any available shipping information, we cannot guarantee replacements or refunds for packages that are lost, stolen, or delayed after they have been accepted by the carrier.

We appreciate your understanding and support.